Duties & Responsibilities
The Phenix City Utilities Department provides vital water and sewage services throughout the city. The department will adapt to meet the needs of a changing community by providing a work environment that promotes high standards and quality service, exceeding customer expectations.
Recognition
The system’s primary office, located at 1119 Broad Street, is responsible for providing potable water and sewage treatment for all citizens within its jurisdiction, inclusive of the City of Phenix City, 24 hours a day, 7 days a week, throughout the calendar year. The award-winning system strives continuously to become, and is recognized as one of, Alabama’s finest water and wastewater municipal operations as is reflected by recent Alabama Department of Environmental Management (A.D.E.M.) recognition.
Growth
The Utilities Department of the City of Phenix City, being cognizant of the current growth and future potential of the city, continues to anticipate and react to issues of growth associated with the expansion of this last Alabama gateway, while providing the finest of services for its citizens. Review the Phenix City Utility Department’s Five-Year Plan (2019-2024).
Important Notices
Precautionary Boil Water Notice Update: 3rd Pl. S, 3rd St. S, 33rd Ave. S, 34th Ave. S, and 4th St. S (10/01/2025)
Updated Notice: 10/01/2025 Rescind Boil Water Notice in the following locations: 3rd Place South between 33rd and 34th Avenues South 3rd Street South between 33rd and 34th Avenues South [...]
Public Notice: Munis CIS Migration to begin August 19, 2025
Due to planned Utilities software maintenance, the lobby will be closed from noon, Wednesday, August 20, 2025 until 8:00 am, Monday, August 25, 2025. Citizen self-service payment system will [...]
Precautionary Boil Water Notice Update: Melanie Lane (7/17/2025)
Updated Notice: 7/17/2025 Rescind Boil Water Notice: Melanie Lane and the streets nearby which intersect Melanie Lane and in the areas near these roads (July 17, 2025) The "Precautionary [...]