Duties & Responsibilities
The Phenix City Utilities Department provides vital water and sewage services throughout the city. The department will adapt to meet the needs of a changing community by providing a work environment that promotes high standards and quality service, exceeding customer expectations.
Recognition
The system’s primary office, located at 1119 Broad Street, is responsible for providing potable water and sewage treatment for all citizens within its jurisdiction, inclusive of the City of Phenix City, 24 hours a day, 7 days a week, throughout the calendar year. The award-winning system strives continuously to become, and is recognized as one of, Alabama’s finest water and wastewater municipal operations as is reflected by recent Alabama Department of Environmental Management (A.D.E.M.) recognition.
Growth
The Utilities Department of the City of Phenix City, being cognizant of the current growth and future potential of the city, continues to anticipate and react to issues of growth associated with the expansion of this last Alabama gateway, while providing the finest of services for its citizens. Review the Phenix City Utility Department’s Five-Year Plan (2019-2024).
Important Notices
Precautionary Boil Water Notice: Melanie Lane (7/15/2025)
PRECAUTIONARY BOIL WATER NOTICE The Phenix City water system will lose pressure in the distribution system along Melanie Lane and the streets nearby which intersect Melanie Lane and in [...]
Precautionary Boil Water Notice Update: 12th Ave., 14th Pl., 15th St., 15th Pl., 17th St., and the Immediate Surrounding Area (7/3/2025)
Updated Notice: 7/3/2025 Rescind Boil Water Notice: along 12th Avenue from 14th Place to 17th Street, along 14th Place, 15th Street, 15th Place and 17th Street near 12th Avenue [...]
Public Notice: Pause in City Installed Water and Sanitary Services
Until further notice, the City of Phenix City will not be installing water and sanitary services. Owners/Developers will need to have a contractor install the water and sanitary services [...]